What to Ask Your IT Support Provider Before You Sign on the Dotted Line?

it support Christchurch

We all know how vital it is to have a reliable IT support Christchurch provider, especially in today’s fast-moving digital world. But before signing on the dotted line with any company, it’s important to do your research and ask questions about what you can expect from that business. Here are five critical questions every small business owner should ask their prospective IT support provider:

Do you have experience supporting our specific type of business or industry sector?

While your IT support Christchurch provider should be able to help with all of your technology needs, depending on the industry, you’re in and the challenges that are unique to it, different companies can offer more specialized services.

It’s important to make sure that your provider has experience supporting businesses like yours so they know exactly what kinds of issues you might face. This will help them recommend solutions for any problems you may encounter in the future.

Are there any particular areas that you specialize in when it comes to technical support services?

Knowing whether your IT provider is an expert in serving small businesses is important. How many years have they been working with and supporting small businesses? Do they have experience in helping their customers manage their technology budgets, or do they prefer to offer additional services like managed IT hosting that require additional fees and monthly payments?

Does your provider specialise in providing technology services and support for startups? A lot of startup companies are growing quickly, so it’s important to find an IT partner who can grow with you.

What is your typical response time for resolving issues or providing support services?

it support Christchurch

Knowing what kind of response time your IT support Christchurch company offers is important. You want to be able to count on them in case of an emergency, so it’s best if they can get back to you the same day. If not, how long does it usually take? If there were ever a problem that required immediate attention, how would you communicate with them: phone call or email?

Also, keep in mind that most businesses have set business hours that are different from yours; this means any issues may not get resolved until after-hours or on weekends.

Are there any hidden fees or additional costs that I should be aware of?

In addition to the costs associated with your services, you should also ask about any additional fees that may not be included in the quote. For example, if you’re using a particular product or service and need support for it, how much will that cost? As well as this, are there any charges for additional support services?

Finally, you can also look at upgrading or updating your current IT infrastructure. What are these costs likely to be, and how soon will they need to happen? If you have any additional questions, don’t be afraid to ask. Your IT provider should be happy to answer them and provide a written quote for your records.


I hope that you’ve found these questions helpful and that they will help you make an informed decision when choosing an IT support partner. Be sure to ask these questions of each candidate so you can compare apples to apples. That way, you can rest assured that the service provider is the right fit for your business!

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